Frequently Asked Questions

Last Updated: 11 June 2025

We’ve answered some of the most common questions about shopping with Daily Discounts. If you still need help, you can reach out to us through our Contact Us page and we’ll gladly assist.

1. Do you deliver nationwide?

Yes, we deliver anywhere in South Africa using trusted courier partners. Delivery timeframes vary by location, but we aim to get your order to you as quickly as possible.

2. How long will my order take to arrive?

Delivery typically takes 2 to 5 working days, depending on your location and the item ordered.

Some items shipped directly from suppliers may take slightly longer. If there’s any delay, we’ll keep you updated.

3. What payment methods do you accept?

We currently accept the following payment methods:

  1. Credit & Debit Cards. (Visa, Mastercard, Capitec, Amex)
  2. Peach Payments.
  3. Apple Pay.
  4. Mobicred. (Buy now, pay later).
  5. Secure Instant EFT.
  6. Manual EFT. (on request)

Buy now, pay later with Mobicred – apply before checking out

All payments are processed securely, and your card details are encrypted and protected. All payments are made in South African Rand (ZAR).

4. Are your prices inclusive of VAT?

Yes, all product prices displayed on the Daily Discounts website are inclusive of Value Added Tax (VAT), as required by South African tax regulations. The price you see is the final price for the product itself, excluding any separate delivery, shipping, or collection fees (which will be clearly itemised at checkout).

5. What is your returns policy?

We offer:

  1. A 14-day cooling-off period for online purchases (per the Consumer Protection Act).
  2. A 6-month warranty on all products for any defects.

If your product includes a manufacturer warranty longer than 6 months, we will honour the full warranty period as stated.
Read more in our Return & Refund Policy

6. Can I track my order?

Yes. Once your order is packed and shipped, you’ll receive a tracking link via email or SMS.

This will allow you to monitor the parcel’s progress through our courier partners.

If you haven’t received your tracking details within 48 hours, please contact us and we’ll assist you.

7. What if I receive a damaged or faulty product?

If a product is damaged on arrival or has a defect, please contact us immediately.

We’ll guide you through the return, replacement, or refund process quickly and fairly.

8. Can I cancel or change my order?

Yes — as long as your order hasn’t been dispatched yet.

Please contact us as soon as possible to make changes or request a cancellation.

9. Do you offer product support after delivery?

Yes. If there’s an issue with your order, we’ll work with you to resolve it.

If the product is covered under warranty, we’ll help coordinate claims with the manufacturer or supplier.

10. How can I contact you?

Visit our Contact Us page.

Our team is available during the following hours:

Operating Hours: 
Mon–Fri: 9am–5pm
Sat: 9am–1pm
Sun & Public Holidays: Closed