Return & Refund Policy

Last updated: 07 April 2026
Annual Review: 07 April 2027

1. Daily Discounts Return & Refund Policy

At Daily Discounts, we are committed to providing you with peace of mind. Our policy is designed to be fair, easy to understand, and fully compliant with the South African Consumer Protection Act (CPA 68 of 2008), the Electronic Communications and Transactions Act (ECT Act 25 of 2002), and the Protection of Personal Information Act (POPIA 4 of 2013).

2. Quick Reference: How to Return Your Item

Step 1: Contact us at [email protected] within the applicable return window (see below) with your order number and photos.
Step 2: Package the item securely, including all original parts and accessories.
Step 3: We will arrange a collection for defective items, or you can drop the item off at a designated point.
Step 4: We will inspect your item and notify you of the outcome in writing within 5–7 business days

3. Cooling-Off Periods

We offer three distinct cooling-off rights depending on how you shopped and the nature of the return:

3.1 14-day voluntary cooling-off period

You may cancel your purchase within 14 days of receiving your order and receive a full refund, provided the item is unused and in its original packaging. This is a voluntary extension beyond the statutory minimum and may be removed at any time, provided the statutory 7-day cooling-off right remains in place.

3.2 7-day statutory right under the ECT Act

In accordance with Section 44 of the ECT Act, you may cancel your purchase within 7 days of receipt for any electronic transaction. Returns under this statutory right will be accepted regardless of whether the original packaging is intact, and only the direct cost of returning the goods may be deducted from your refund.

3.3 5-day direct marketing cooling-off right

If your purchase resulted from direct marketing (such as promotional emails or targeted advertisements), you have a statutory right under Section 44 of the CPA to cancel within 5 business days of delivery. You are entitled to a full refund without penalty or reason for such cancellations.

4. Return Timeframes

If your item is:

1. Incorrect, damaged on arrival, or missing parts: Notify us within 10 business days of delivery.
2. Defective: Return the item within 6 months of the delivery date in line with your rights under the CPA.

5. Return Packaging Guidelines

Please make sure your item is securely packaged before returning it. Wherever possible:

1. Return the item in its original packaging with all parts, manuals, and accessories.
2. Seals should be intact if applicable.

We understand that defective items may not always be returned in perfect condition. In such cases, this will not affect your statutory rights to a return under the CPA.

6. Returns for Incorrect, Damaged, or Incomplete Items

If you receive the wrong item, a damaged product, or an incomplete order, please contact us within 10 business days. All returns are inspected before approval. You can choose from:

1. A replacement (if stock is available).
2. A full refund.
3. Store credit for the purchase amount.

We will not consider an item damaged on delivery if:

1. The damage occurred after delivery;
2. The issue was caused by power surges or misuse; or
3. The product was used outside its intended purpose.

This does not affect your right to return a defective item within 6 months under the CPA.

6.1 Risk of Loss or Damage During Return Transit

For change-of-mind returns, the risk of loss or damage to goods while in transit remains with you until the item is received and signed for by us. We strongly recommend using a trackable, insured courier service. For returns of defective, damaged, or incorrect items where Daily Discounts arranges collection, we bear the risk of loss or damage from the point of collection.

7. Defective Product Returns

If your product is defective within 6 months of delivery, you are entitled to choose:

1. A repair.
2. A replacement.
3. A refund.
4. Or store credit.

We will inspect the item upon return. Returns may not be accepted if the defect is due to:

1. Normal wear and tear.
2. Misuse, neglect, or lack of care.
3. Electrical surges or corrosion.
4. Unauthorised modifications.
5. Use outside the product’s intended purpose.

If your return is declined due to one of the above reasons, we will provide a written explanation or report.

8. Warranty Coverage (Extended & Manufacturer Warranties)

8.1 6-month CPA warranty period

Daily Discounts is the primary point of contact and remains liable for all statutory warranty claims during the first 6 months following delivery.

No evaluation fee will be charged for any warranty claim submitted within the first 6 months of delivery. During this period, your right to return defective goods and to choose repair, replacement, or refund is protected by Section 56 of the Consumer Protection Act, and no fee may lawfully be imposed as a condition of exercising that right.

8.2 Extended Warranties

For items that include warranties extending beyond the initial 6-month period, claims are handled under a separate extended warranty arrangement.

In these instances, the assessment process is focused strictly on determining the validity of the claim based on the following criteria:

• Verification of Coverage: A formal assessment will be conducted to determine whether the specific warranty cover applies to the claim being submitted.
• Evaluation of Exclusions: The process will verify whether the warranty remains valid or if it has been violated by the Consumer based on the specific exclusions outlined in the extended warranty terms.

This procedure ensures that all claims submitted after the initial 6-month period are reviewed specifically to confirm adherence to the extended warranty agreement.

8.3 Manufacturer Warranties

Manufacturer warranty redirection only applies after the 6-month CPA warranty period has expired, or where you are pursuing rights under a separate extended warranty. During the first 6 months, we will not redirect you to a manufacturer for statutory warranty claims.

8.3.1 Manufacturer Warranty Redirection

Upon the expiration of the 6-month CPA warranty period, the process for further claims will depend on the specific terms of the manufacturer’s warranty.

• Where the manufacturer’s warranty extends to third parties: We will provide you with the manufacturer’s contact details so that you are enabled to interact with them directly. In these cases, you must arrange the return directly with the manufacturer, who will handle all repairs or replacements.
• Where the manufacturer’s warranty does not cover third parties: Please note that DD will claim the warranty on your behalf, as applicable.

9. Return Rejections & Item Retrieval

If a return is not approved:

1. The item will be sent back to you at your cost.
2. We cover return shipping for defective or incorrect items.

i. For change-of-mind returns, the customer may be responsible for courier costs.

9.1 Abandoned / Unclaimed Goods Disposal Procedure

If an item is returned and delivery fails or is not collected, we will make reasonable attempts to contact you and provide written notice. If the goods remain uncollected for a period of 30 days from the date of such notice, or if the Consumer fails to cooperate or communicate during this period, we reserve the right to unilaterally declare the goods abandoned.

Upon the expiration of this 30-day period or a clear indication of lost interest, we will proceed with the lawful disposal of the goods, which may include sale, recycling, or destruction to recover storage costs or clear inventory, without the need for further legal consultation

10. Return Methods & Collection

We cover return shipping for defective or incorrect items. For change-of-mind returns, the customer may be responsible for courier costs.

You may return an item by:

1. Requesting a pickup from your location; or
   i. Large items must be collected; they cannot be dropped off.
2. Dropping off the item at a designated return point within 10 business days of submitting your return request.

10.1 Inspection Timeframe

Once we receive your returned item, we will complete a technical inspection and notify you of the outcome in writing within 5–7 business days.

11. Non-Returnable Items

Certain products (e.g., health and hygiene products, unsealed digital goods, and customised items) cannot be returned for a change of mind unless they are incorrect, damaged, or defective, in accordance with the CPA.

11.1 Non-returnable items include:

11.1.1 Health & Hygiene:

1. Underwear, swimwear, earrings, body piercings.
2. Food, drinks, and perishable items.

11.1.2 Digital Goods:

1. e-Vouchers, downloadable content, gaming codes.
2. Unsealed software, audio, or video.

11.1.3 Customised Items:

1. Engraved or personalised products.
2. Made-to-order goods.

If you’re unsure whether your item qualifies for return, please contact us before initiating the process.

11.2 Anti-Waiver Statement

The exclusions listed above apply to our voluntary returns/change of mind policy only. Nothing in this list limits, restricts, or waives your statutory rights under the Consumer Protection Act, No. 68 of 2008.

Regardless of whether an item appears on this list, you retain the right under Sections 55 and 56 of the CPA to return any goods that are unsafe, defective, damaged, or not of good quality, and to choose repair, replacement, or a full refund as your remedy. If you believe a non-returnable item you received is defective or unsafe, please contact us directly.

12. Refunds, Credits & Replacements

All returns are inspected before approval for a replacement, a refund to your original payment method, or store credit. Approved returns qualify for:

1. A replacement product.
2. A refund via your original payment method.
3. Store credit (valid for 3 years).

12.1 Store Credit Terms

1. Validity: Store credit is valid for 3 years from the date of issue.
2. Expiry: Upon expiry, unused credit is void and cannot be reinstated.
3. Redemption: Credit can be redeemed for any future purchase on the Daily Discounts website.
4. Transferability: Store credit is linked to your original customer account and is non-transferable.
5. Statutory Rights: Presentation of store credit as an option does not limit your unqualified right to a cash refund for defective goods within the 6-month CPA period.

12.2 Refund Processing Timeline

If a refund is approved, we will initiate the refund within 2 business days of approval. Please allow a further 3–5 business days for funds to reflect in your account, depending on your payment provider. We will verify your banking details before issuing a refund.

Most refunds are completed within 10–12 business days from the date we receive the goods.

13. Return Instructions

To start a return, email [email protected] with your order number, reason for return, and any relevant photos.

13.1 POPIA Data Handling Notice

Personal information collected during the returns process, including contact details, photos, and banking information, will be used solely to process your return and refund. Data is handled in accordance with our Privacy Policy and retained only as long as legally required.

14. Compliance with the Consumer Protection Act

This return policy is fully compliant with the Consumer Protection Act, 68 of 2008. Where this policy and the CPA differ, your rights under the CPA will always take precedence.

15. Dispute Resolution

If you are dissatisfied with the outcome of a return, please contact us at [email protected] so we can attempt to resolve the matter. If we cannot reach a resolution, you may refer the matter at no charge to the Consumer Goods and Services Ombud (CGSO) (www.cgso.org.za) or the National Consumer Commission (NCC) (www.thencc.org.za).

16. Contact Information

If you have any questions in relation to this policy or your return or any other policies published, please contact us at: [email protected], call us on 010 900 5515, or visit us at 10 Matuka Close, Carlswald, Midrand, 1684, South Africa.

Company Registration: 2023/241326/07 VAT Registration: 4070318433